Customer Support
Telephone:+49 030 229089421
EMAIL: support@unlimitedsporttv.com
Open 24 hrs, 7 days a week.
Billing Support
Why was I billed when I signed up for a free trial?
Many of our sites allow you to purchase a trial membership that is good for 3 days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.
In some instances, during the 3 day free trial period, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. Pending charges, while pending, will, however, reduce the available amount of credit or debit capacity on your Payment Card in the amount of the pending charge.
If you have questions, contact our customer support team and speak to an agent.
Is this a legal service?
Yes, the service is 100% legal. We have copyright permission to sell and rent all content shown online in this service.
In
My credit card has expired, how can I update?
Do you have a refund policy?
One month premium members may cancel their subscription at anytime during the initial 5 day period following registration and receive a 100% refund of their respective membership price. No refunds will be issued after the first 5 days of Service. Directive 2011/83/EU provides you the right to cancel your purchase within 14 days for any reason. The 14 day “cooling off” period begins from the date you receive the digital product. If you choose to cancel your order you must provide us with notice in writing prior to the expiration of the 14 working day “cooling off” period. You will receive a refund no later than 14 days after we have received the notice.
Can I get assistance by phone or by email?
Please call +49 030 229089421, 24 hrs, 7 days a week in order to speak with our customer service agents, or contact us via email.
What happens if I cancel my membership?
Are there terms of the free trial?
We recommend all our users to read the complete Terms and Conditions.
Do I get a confirmation when I cancel my membership?
Please check the spam or junk folders in your email account if you do not see the email in your account.
If you did not receive the confirmation cancellation email, you can either try again or simply call our customer service and speak to an agent.
I cancelled my membership and I am still being billed, what do I do?
How does a trial membership work?
If you want to end your membership, please cancel your Premium trial membership during the 5 (five) day free trial period to avoid automatically converting to a monthly Premium membership
Technical Support
I just signed up but the tv streams are not loading correctly.
You can easily fix this issue by following the instructions found here.
I just signed up and have not received my login information?
Your login information was sent to the email address you signed up with.
Try checking the spam or junk folder.
If you still can’t find it, call our support team.
If I forgot my password, how do I retrieve it?
Please contact us if you forgot both your username and password and an agent will gladly help you.
How can I access all content from your site?
You need to have a broadband Internet Connection.
Using the latest version of an HTML5 compatible browser (Firefox, Chrome, Explorer, i.e) is also recommended.
If you are still having technical difficulties, please contact our customer support team for further assistance.
Will I be able to use all the content using a Mac?
Yes, our service works on both your PC and Mac, as well as most mobile devices.
When using the content it seems to be stalling or has a bad quality?
You need to have a broadband Internet Connection.
If you are still having issues, re-boot your computer and try again. If you are still having technical difficulties, please contact our customer support team for further assistance.
Still having problems?
Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our service. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.
Please contact our customer support team with further questions.
Cancel Subscription
Please contact our support team by phone at +49 030 229089421 , 24 hrs, 7 days a week.